Educators need to adapt their communication for online contexts and have a strategic approach in interacting with students and other important stakeholders online. The baseline is to follow an institutional communication strategy or plan which may, nevertheless, need to be adapted for online study unit specific needs. Communicating with students requires a nuanced, thoughtful approach.
Some good tips are given in Pathify playbook:
- Be selective about the messages sent, via what channel and how often.
- If it’s not personalized, it doesn’t matter.
- The approach to communication needs to be unified across the institution
Mancilla, R. & Hamman, N. 2022. Asynchronous communication strategies for successful learning design partnerships. THE Campus. Accessed 15.5.2022.
Pathify Playbook: How to Effectively Communicate in Higher Ed. 2021. Accessed 16.5.2022.
Sipe, M. 2021. Student Communication Plan Fundamentals for Higher Education. stamats. Accessed 16.5.2022.
Success Strategies for Online Communication. Nova. Accessed 16.5.2022.