Student-created tutorials
For shared learning, learners can create video tutorials for technical support. Each learner or student group can be given a
Topic: Technical support for learners
Content Collection - Topics
Creating tailored tutorials
If tutorials in open educational resources are not relevant or available, the educator can create her/his own video tutorials. There
Collborative brainstorming
Students may need encouragement for problem solving in teams or their online studies in general. One effective way is collaborative
Peer support forum
The educator can create a discussion forum or similar platform where learners can share tips for solving technical challenges or
Tools workshops / clinics / training
Workshops, online clinics and training sessions for learners foster their digital competencies on using tools needed in learning activities. The
Step-by-step instructions
The educator can provide step-by-step instructions for learners how to use digital tools needed in the course. Instructions can be
Online tutorials
For technical support, educators can refer students to existing technical or instructional tutorials (Open Educational Resources). Since the selection of
Helpdesk information
Guiding learners to contact the institution’s help desk or IT services support students to independently try and solve the possible